Citrix and Microsoft continue to fully support the VDI Plug-in solution according to its lifecycle. Prior to the Citrix-Microsoft collaboration on HDX RealTime Optimization Pack 2.0, Microsoft promoted a “v1” solution consisting of a Citrix Receiver for Windows plug-in called the VDI Plug-in. Each vendor can open trouble tickets with the other vendor as needed, eliminating the need to pong the issue back to the customer for redirection. The vendor receiving the trouble ticket will triage the issue and escalate as appropriate.
HDX RealTime Optimization Pack 2.0 is compatible with Lync Server 2013, Skype for Business Server 2015 and Office 365 (Skype for Business Online).Ĭustomers with valid support contracts who experience an issue with this solution should open a trouble ticket with the vendor whose code they suspect to be causing the issue, that is, Microsoft for Skype for Business or Citrix for the HDX RealTime Optimization Pack. The HDX RealTime Optimization Pack consists of the HDX RealTime Connector for Skype for Business (which runs on the XenApp or XenDesktop server) and the HDX RealTime Media Engine on the user device (Windows, Linux or Mac). This “v2” solution, the result of close collaboration between the two companies and extensive customer input, was released to market in December 2015. Technical support of Microsoft Skype for Business on XenApp and XenDesktopĬitrix and Microsoft jointly support the delivery of Skype for Business from XenApp and XenDesktop via the HDX RealTime Optimization Pack 2.x and the Skype for Business 2015 client (version.
I note MS have not answered any of the feedback here so I guess all issues will remain unaddressed.This article contains information about the technical support of Microsoft Skype® for Business, formerly Lync®, on XenApp and XenDesktop. One was when they were giving me instructions in online banking and we were cut off mid-transaction! It would be helpful to have readily accessible Skype technical support online to report these losses of connection issue in order to discover where they lie. I could hear them but they were unable to hear me.
Each time I got through and repeatedly went through all of their security checks we were cut on several times mid conversation. My bank uses Skype and I spent hours trying to get through to them on several occasions due presumably to their lack of availability of staff. I eventually found one only to discover I had signed up to some MS community for which I received a confirmatory email and with no option to cancel. It was good in the past and an invaluable service but there must be technical issues and there is no sign of any technical support service or anywhere to report malfunctions.
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